Park Attendant/ Receptionist

Park Attendant/ Receptionist Kilbroney

Duration: 2 months

Rate: £11.44 p/h

Hours: 30 hpw

Key Duties

To provide visitor information and advice to the public and other bodies, responding to both face to face and telephone enquiries.

To raise awareness and appreciation of sustainable tourism and the natural and built heritage by communicating in a courteous manner with visitors on Park history, facilities, conservation principles and activities, and care for the environment.

1. To collect and ensure the safety of monies in accordance with procedures, and to disseminate information and prepare and maintain records/reports.
2. To assist in the day to day operation of retail sales and booking activities, including cash handling, maintaining ledgers & booking diaries, stock control and merchandising.
3. To issue receipts and booking remittance and be responsible for the security of money and preparation of bank lodgements, as required.
4. To operate and maintain manual, computerised and online network information/filing systems including databases and spreadsheets together with the operation of a reservation system for events, workshops, meeting / conferencing, caravan and camping bookings.
5. Responsible for visitor activity / facilities bookings and set-up arrangements. In the absence of the Park Warden, responsible for the implementation of policy, regulations and bye-laws, code of practice in relation to hire and use of visitor facilities.
6. To assist with the administration of marketing and promotional activities including direct mail and online campaigns, leaflet distribution, special offers along with the maintenance and updating of databases.
7. To assist with a range of record keeping tasks including the preparation of timesheets and accounts for payment.
8. To provide assistance at events and activities including stewarding duties and distribution and collection of monitoring & evaluation data/forms.
9. To be the point of contact for customer complaints ensuring appropriate follow up and monitoring of resolutions
10. To assist line management in the preparation and submission of funding, award and accreditation applications.
11. To assist line management in the purchase of goods and/or services
12. In the absence of the Park Warden, responsible for ensuring that all third-party contractors / visitors adhere to Council policy, regulations, bye-laws and code of practice in relation to the undertaking of works at the facility.
13. To provide secretarial and word-processing support to line management including note taking, drafting and word-processing letters, agendas, minutes, reports etc.
14. To undertake a range of other clerical tasks including emailing, postage, filing, faxing, photocopying and record keeping

Essential Criteria

-Grade C or above in GCSE English Language and Maths or equivalent

· At least 6 months’ relevant experience of handling cash and keeping associated records in a work environment.

· At least 6 months’ relevant experience working with members of the public in a customer service environment.

· At least 1 year’s previous experience of customer service and reception duties.

Experience of patrol and enforcement duties, eg collecting and issuing of tickets and maintenance of orderly conduct by public.

Platinum Recruitment NI Ltd is an equal opportunities employer and a Corporate Member of the Recruitment and Employment Confederation (REC) and abide by the REC Code of Professional Practice. Platinum Recruitment NI Ltd adheres to all current employment legislation.
Please note only those candidates may be contacted shortlisted.