Band 3 HR Assistant

Duration: 6 months initially

Rate: £11.67 p/h

Hours: 37.5 hpw

 

KEY DUTIES / RESPONSIBILITIES

 

1. HR/OD Helpdesk Responsibilities

 

1.1       To log details of all queries (via phone calls/emails) to the HR/OD Helpdesk in accordance with agreed procedure.

 

1.2       To action all queries to the HR/OD within agreed Key Performance Indicators (KPI’s), responding to, signposting or escalating queries as appropriate and in accordance with agreed procedure.

 

1.3       To communicate with all users of the HR/OD Helpdesk in a courteous and effective manner.

 

 

1. Specific Functional Responsibilities

 

2.1       To provide advice to Managers and staff on a range of routine HR&OD issues in accordance with HR&OD policy, procedure and protocol.

 

2.2       To deliver all functional administrative processes in a timely, accurate and consistent manner within companies  policy, procedure and protocol and relevant legislation.

 

2.3       To prepare and issue template correspondence to a high quality standard.

 

2.4       To create, maintain and update electronic/manual workforce files, ensuring the safe storage, retrieval and disposal of information in accordance with agreed procedure.

 

2.5       To organise HR&OD-related hearings/meetings, including preparing associated paperwork/correspondence to a high quality standard.

 

2.6       To undertake timely and accurate data input and processing activity on the Human Resources, Payroll, Travel & Subsistence System and other relevant HR&OD information systems.

 

2.7       To provide administrative support to meetings/committees as required, including taking minutes.

 

2.8       To assist in the collation and presentation of data as required.

 

2.9       To ensure that adequate levels of stationery supplies are maintained in accordance with the needs of the function/Department and order replacement stock as necessary.

Essential Criteria

Qualifications/ Registration

Have 5 GCSE’s (Grade A-C) to include English Language or equivalent qualification plus 1 year’s administrative / customer service experience at Band 2 or equivalent; OR NVQ level 2 in Administration / Customer Service plus GCSE Grade A-C English Language or equivalent qualification plus 1 year’s administrative / customer service experience at Band 2 or equivalent; OR GCSE Grade A-C or equivalent qualification plus 2 years’ administrative/customer service experience at Band 2 or equivalent. Experience   6 months’ experience in the use of Microsoft Office, including Microsoft Word, Excel, Powerpoint & Outlook.   SECTION 2: The following are ESSENTIAL criteria which will be measured during the interview/ selection stage: Skills/Abilities Demonstrate excellent communication and interpersonal skills in order to establish positive working relationships with internal and external stakeholders.   Skills/Abilities Demonstrate excellent organisational skills, with the ability to work to tight timescales within limited resources.   Experience Demonstrate experience of maintaining digital information systems.   Skills/Abilities Demonstrate ability to work on own initiative and as a member of a team.   Knowledge Demonstrate knowledge of the role of a Human Resources function.     DESIRABLE CRITERIA   SECTION 3: these will ONLY be used where it is necessary to introduce additional job related criteria to ensure files are manageable. You should therefore make it clear on your application form how you meet these criteria. Failure to do so may result in you not being shortlisted Factor Criteria   Experience   1 year’s experience working in a Human Resources function.

Platinum Recruitment NI Ltd is an equal opportunities employer and a Corporate Member of the Recruitment and Employment Confederation (REC) and abide by the REC Code of Professional Practice. Platinum Recruitment NI Ltd adheres to all current employment legislation.
Please note only those candidates may be contacted shortlisted.