Job Title : Band 3 Admin Support Officer
Location : Belfast BT2
Duration : Temporary
Rate : 11.11hpw
Hours : 37.5 hpw
WFH Mondays and Fridays and in office on Tuesdays, Wednesdays & Thursdays.
This is subject to review.
KEY DUTIES / RESPONSIBILITIES
Act as point of contact for all customers and clients ensuring that all queries/issues are cascaded up to the relevant person, if appropriate.
Provide high quality administrative support to respective service area ensuring the effective operation of systems and procedures.
Input, process, monitor and validate information effectively in a timely manner ensuring accuracy and attention to detail.
Assist with the analysis and monitoring of information/statistics.
Follows defined procedures to provide application support to BST Application users experiencing difficulties in respect of compatibility issues with mobile/tablet device operating systems and browsers on personal devices.
Collate information and assist with the preparation of reports, documents and proposals for senior staff within the service area as well as supplying routine advice, guidance and assistance as required.
Contribute to the compilation of relevant protocols and procedures for service area.
Assist in the development and implementation of relevant systems within the service area.
Ensure that stationery stock levels are maintained, replenished and stored securely.
Ensure a continual high standard of service is provided to all staff, customers, members of the public and suppliers.
Provide timely and accurate response to requests for Systems Administration in line with agreed Policy and Procedures.
Apply timely and accurate adjustments to BSTP systems within the appropriate governance arrangements, ensuring the data is amended within agreed SLA timeframes.
Ensure that interfaces between systems are managed appropriately and that customers are aware of planned downtime for systems updates.
14.Participate in testing cycles for FPL systems.
Essential Criteria –
1) A minimum of five GSCE’s to include English Language and Maths (Grades A-C) or equivalent qualification
2) One year’s relevant experience*
*Relevant experience is defined as master data management experience
Platinum Recruitment NI Ltd is an equal opportunities employer and a Corporate Member of the Recruitment and Employment Confederation (REC) and abide by the REC Code of Professional Practice. Platinum Recruitment NI Ltd adheres to all current employment legislation.
Please note only those candidates shortlisted may be contacted.
To apply for this job email your CV to jobs@platinumrecruitment.net