Band 3 Administrative & Clerical Officer

Band 3 Administrative & Clerical Officer Belfast

Duration:

Rate: £12.67 p/h

Hours: 37.5 hpw

Key Duties:

1. Input and extract patient information from information systems e.g. RIS in order to provide an effective and efficient service.
2. Select patients from the lists in clinical priority and chronological order and offer appointment date.
3. Have a working knowledge and understanding of targets and the Integrated Elective Access Protocols (IEAP). Adhere to this policy at all times.
4. Deal with general enquiries / provide advice which requires immediate action within definitive guidelines, protocols & policies.
5. Responsible for prioritising own workload, maintaining diaries, making appointments, receiving and processing incoming mail / email in an accurate and timely manner in accordance with agreed procedures within area of responsibility
6. Develop and maintain strong communication with a range of staff including Clinical and Nursing Staff and administrative staff across multiple teams and Directorates.
7. Provide assistance for other team members with tasks as and when required.
8. Assist with training and induction for new start staff within area of responsibility.
9. Apply relevant policies and procedures
10. Participate in quality improvement initiatives and assist in the implementation of new systems and procedures
11. Assist with requests for information.
12. Identify concerns and raise them with Line Manager before considering options and implementing appropriate action
13. Arrange meetings as requested
14. Take minutes of meetings as required.

Essential Criteria

1. a) 4 GCSE’s Grades A-C to include

English Language (or equivalent

Qualification)

plus 1 year’s administrative /clerical experience.

OR

1. b) NVQ Level 2 in Administration (or
   equivalent qualification) plus 1
   year’s administrative /clerical

OR

1. c) 2 year’s administrative /clerical

experience.

 

Experience in using Microsoft packages to include WORD, EXCEL, and OUTLOOK.

1. Ability to work as part of a team.
2. Ability to use own initiative.
3. Excellent organisational skills with an ability to prioritise own workload.
4. Effective communications skills to meet the needs of the post in full.
5. The ability to work in a challenging and changing environment.
6. The ability to ensure accuracy in own work.
7. The ability to effectively use office admin systems such as diary management and filing systems.

Platinum Recruitment NI Ltd is an equal opportunities employer and a Corporate Member of the Recruitment and Employment Confederation (REC) and abide by the REC Code of Professional Practice. Platinum Recruitment NI Ltd adheres to all current employment legislation.

Please note only those candidates may be contacted shortlisted.